Based
on the data collected, I can both support and refute various aspects of my
hypothesis and draw several larger conclusions.
First, that the first claim of my hypothesis (“Student
organizations will use Facebook Pages for more professional and administrative
business such as marketing and gathering a following or fan-base rather than
using these sites to strengthen the relationships between members.”) was
supported by the data. I have found that
a majority of the student organizations on the UCLA campus have Facebook pages and
they are primarily being used for administrative, or professional, means. Secondly, that I can both support and refute different
aspects of the second claim in my hypothesis (“Students will feel hostility
toward their organization for having them use their own individual sites as a
platform for the marketing or professional business of their organization, and
that students will feel the need to sensor their personal information because
it is linked to the larger, professional organization.”). I found that students are often strongly
urged or required to modify their personal Facebook Pages for the benefit of
their organizations, but that students often like to make these modifications,
so this part of my hypothesis was unsupported.
I also found, however, that students did not feel they could post things
freely on their personal Facebook Pages when they were linked to their student
organizations, so this element of my hypothesis was supported. Finally, I found that the third claim in my
hypothesis (“Students will like their organizations less because their personal
websites are used for the professional advancement of their organization.”) was
unsupported. I found that overall,
regardless of the requirements or restrictions that developed as a result of
the student organizations’ professional uses of their students’ Facebook Pages,
all of these students still liked their organization to some extent, and a
majority of them loved their organization.
These findings, and this assessment
of my hypothesis, allow us to draw some larger claims about the uses and
effects of social networking sites as a whole.
From the analysis of my data in terms of my hypothesis I found that an
overwhelming number of student organizations had Facebook Pages and that their
primary use was administrative and professional business. Because these student organizations were
large and influential organizations on a prominent University of California
campus, and were representative of organizations, companies, and corporations
in the world at large, and because Facebook is one of the most popular social
networking sites (and even websites) available today that represented social
networking sites at large, we can generalize our findings to speculate that as
a whole, social networking sites may be used more frequent for professional
means regardless of their previous distinction as a “personal” space. Based on the same reasoning, we may also say
that the users of these websites may feel more restricted in what they can post
due to their link to the professional organizations online (just as the
respondents did in this sample).
Although we cannot say that these uses upset the users, or that they
change the way these users view the corresponding companies with certainty,
because these aspects of my hypothesis were not supported in the study, it is
important to note that the potential lurking variable of school spirit, and the
non-respondents who may not participate in these organizations because of these
uses, should also be taken into consideration and further investigation should
be done before any substantial conclusion can be drawn. In all, my study of 112 typical,
college-age students, of both sexes, from the University of California Los
Angeles, in on-campus organizations is a representative study that can be used
to draw the conclusions above, and although we can loosely generalize these
findings to say something about the uses and effects of social networking sites
on society as a whole, before we can generalize these findings with any true
certainty, we would need a larger and more representative sample that moved
beyond the scope of a University campus to avoid the lurking and confounding
variables addressed above.
Previous studies in the areas of
professional uses of personal space, and on social networking websites, have provided
us with a great deal of information about these two phenomena on individual
levels. From the study of Endersby
(2002) and those by Makse and Sokhey (2010) we learned that personal space has
often been utilized for professional, or specifically political, means, though
these researchers found that these were all voluntary acts by individuals who
were attempting to identify with a particular group. From the plethora of studies in regards to
social networking sites, including those by Peluchette and Karl (2008),
Ellison, Lampe and Steinfield (2008), Raynes-Goldie and Walker (2008),
Rosenblum (2007), and Calvert, Pempek and Yermolayeva (2009) we see that these
sites are often looked at in terms of their uses and effects from a more
psychological standpoint for the individual.
In this study, we have combined these two core ideas to examine what
happens when social networking websites are the personal space, when the
professional uses are required and not voluntary, and what effect this can have
on the organization as well as the individual. This is a developing area of the internet and
a developing area of research, but by addressing these issues we can gain some
insight as to not only how social networking sights are being used, but how this
may affect the organizations and corporations using these personal spaces, and
the general trend the internet may be following as a whole.
With this in mind, we can see that
although no complete conclusions can be drawn in regards to social networking
sites, the internet and society as a whole from this study, the data does
provide us with a starting point to speculate.
We saw that student organizations were using Facebook Pages for
primarily administrative, or professional means, and this may mean that social
networking site in general are doing the same.
Due to the prominence of these sites to the Internet at large, it could
even be speculated that the Internet may be shifting away from the personal
uses and moving back to its more professional roots as a whole. We also saw that students were strongly urged
or required to use their Facebook Pages for the benefit of their organizations,
and felt restricted by being linked to their organizations online. If the same can be said for society and social
networking sites as a whole, large organizations and corporations run the risk
of jeopardizing their relationships with their members or consumers and the
consequences may be detrimental to their productivity and success in the future. Though we found in this study that the
majority of students like to modify their pages and still liked their
organizations regardless of the requirements and restrictions, it is uncertain
whether this finding holds true for society at large because the variables of
school spirit and pride, and the non-respondents who may be uninvolved because
of these professional uses have not been examined at length. What this study shows us, is that this
application of the study of the professional use of personal space in online
communities, namely social networking sites, is a new area of interest and
there is a lot that remains to be explored, but the potential consequences of
these professional uses and the potential knowledge about the trend of the
internet as a whole that could be uncovered, make this not only a unique, but a
vitally important field to explore in the near future. By beginning to investigate this phenomenon
today, and finding that Facebook, and more generally social networking sites,
are being used for more professional means, I suspect these sites and the
internet as a whole are moving back to their professional roots, and that
although we cannot say for certain that these professional uses of personal
space will not upset the users involved or change their relationships with the
organizations in question (as we found in this study) we do know that users
feel restricted in their personal expression and there are plenty or areas left
to explore before we can say for certain whether the consequences of this
development will be positive or negative.
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